Why was my account locked due to excessive sign-in attempts?

We locked your account as a security measure. Everything is probably fine, but we want to make sure there's no funny business.

If we detect multiple failed attempts to log into your Spare5 account, you may receive an email from uswith the message "Your account has been locked due to an excessive number of unsuccessful sign in attempts."

As part of our security measures, when there are multiple failed attempts, the account is locked and you are emailed with instructions regarding unlocking your account. That is why you received several emails from Spare5.

If you did not make these attempts to log into your Spare5 account, we first recommend that you confirm you are using a strong and unique password. You may also want to change the email address for the account. For instructions on changing your email address, click here: http://help.spare5.com/article/238-how-can-i-change-my-email-address

Let us know if you have any other questions, and thank you for being a part of the Spare5 Community!