How can I make great phone survey calls?
- Be polite and friendly. Start your call by saying hello, and finish by thanking them for their help. If they ask why you're calling, you can say you were asked by a major website to make sure it has up-to-date details for a variety of businesses in your area. We'll let you know in the instructions just how specific you can be about who asked you to call.
- Speak clearly, and don't rush through questions. Having to repeat questions takes even longer.
- If the person answering doesn't speak English, ask if there's somebody there who speaks English.
- Ask the questions as they are written. Don't skip questions, assume answers, etc. Doing so may cause the task to be rejected.
- Put in a good-faith effort to get the information. If you're put on hold, don't hang up after ten seconds, but you don't have to wait for ten minutes.
If you reach a voicemail or experience language/connection issues, use the "Problem with Call" button in the task: end the call, press Report and select the reason. Before reporting a language issue, politely ask if somebody there speaks English